Reliability that drives revenue.

The world’s leading retailers trust Gremlin to ensure their systems are fast and resilient in the face of common reliability risks, service failures, and high-traffic events.
Gremlin has helped us break down knowledge monopolies and validate our runbooks, resulting in dramatic improvements to our incident response times and production environments.
Lenny Sharpe, Director of IT Resiliency Engineering Enablement, Target

When ecommerce sites and point of sale systems slow down or go down, there is an immediate impact to customer experience and revenue. But with digital transformation driving more speed and complexity, it’s harder than ever to find and fix the reliability risks that impact the bottom line–before it’s too late.

With Gremlin, retailers can understand and improve reliability proactively–without waiting for costly incidents. Easily build, validate, and automate reliability based on industry best-practices, while accelerating software development and delivery.

Trusted by leading retailers worldwide

Benefits of Gremlin’s Reliability Management Platform

Deliver World-Class Availability

Through continuous testing and validation of system performance, Gremlin helps retailers maintain operational availability and reduce time per transaction, meeting the demands of shoppers–both online and in-store.

Improve System Reliability

By proactively simulating failures, measuring how systems respond, and tracking changes over time, Gremlin helps teams identify and remediate weaknesses in their ecommerce and point of sale systems, improving overall resilience and minimizing the risk of user-facing issues.

Shift reliability left

Reliability is a shared responsibility. By providing actionable insights into the root causes of system failures and performance issues, Gremlin enables SRE, DevOps, platform and developer teams to quickly resolve problems and improve overall efficiency.

Enable growth with continuous testing

With failure testing that can be standardized and automated, Gremlin enables teams to ship code and build in the cloud with the confidence they’ll be able to handle peak demand and unusual patterns. Gremlin ensures systems can accommodate changing demand and support future growth.

The cost of downtime for top US retailers

By ensuring retailers can withstand surging demand and issues with POS and ecommerce systems, Gremlin often pays for itself in mere seconds of avoided downtime.
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Shift from observing to improving

Gremlin enables teams to proactively improve reliability at every stage of maturity.
  • Experimenting
    Custom Chaos Tests & Experiments
    Robust, customizable chaos tests to safely replicate any incident scenario.
  • Standardizing
    Standardized Reliability Tests
    Pre-built test suite to cover the most common reliability risks. Get started in minutes.
  • Scaling
    Automated & Scaled Reliability Programs
    Standardized scoring tools to identify and prioritize risks, and build reliability programs.

Featured Content

by Andre Newman on October 20, 2022
Measuring and improving the reliability of technical systems has always been challenging. As an industry, we've developed several practices to try and address reliability concerns, such as incident response, observability, and Chaos…
by Andre Newman on September 2, 2022
Legendary race car driver Carroll Smith once said, "until we have established reliability, there is no sense at all in wasting time trying to make the thing go faster." Even though he was referring to cars, the same goes for technology: no…
by Andre Newman on July 14, 2022
In order to make reliability improvements tangible, there needs to be a way to quantify and track the reliability of systems and services in a meaningful way. This "reliability score" should indicate at a glance how likely a service is to…