Closing the Reliability Gap

Read the primer on Reliability Management and learn:

  • What the reliability gap is and how to identify it
  • How common approaches to closing the reliability gap fall short
  • How to proactively scan and test for reliability risks
  • How to standardize reliability measurement with scoring
  • The path to automate reliability management

Find out how to close the reliability gap to find and fix issues before they cause outages.

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About the Authors

Jordan Pritchard

Director of Infrastructure & Site Reliability Engineering

Michael Kehoe

Architect of reliable, scalable infrastructure

Rodney Lester

Technical Lead, Reliability Pillar of Well Architected Program

Tammy Butow

Principal SRE

Jay Holler

Manager, Site Reliability Engineering

Ramin Keene


This Ebook provides an introduction to the discipline of Reliability Management, including why it is more needed than ever, how to get started with the core components, and best practices to proactively baseline, remediate, and automate reliability.

  • Incident classification: SEV descriptions and levels, and SEV and time-to-detection (TTD) timelines

  • Organization-wide critical service monitoring, including key dashboards and KPI metrics emails

  • Service ownership and metrics for organizations maintaining a microservices architecture

  • Effective on-call principles for site reliability engineers, including rotation structure, alert threshold maintenance, and escalation practices

  • Chaos Engineering practices to identify random and unpredictable behavior in your system

  • Monitoring and metrics to detect incidents caused by self-healing systems

  • Creating a high-reliability culture by listening to people in your organization

With the right processes and tools, it’s possible to close the reliability gap while accelerating software delivery.

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