Chaos Engineering for Retail
Use Gremlin’s Chaos Engineering platform to improve the reliability of your systems and your customers’ experience.
Applying Chaos Engineering in Retail
Outages and even slight delays on your website can lead to stressed-out employees, lost customers, a tarnished brand, and lost revenue. Meanwhile, heavy competition means you must innovate to keep up.
Improve the customer experience
- Ensure the checkout process is unaffected by ad services or payment processors experiencing issues
- Develop a resilient customer journey, with no issues during the handoff between checkout, inventory, and fulfillment systems
- Find bugs in your systems on your time, rather than customers finding them at 3 AM
Build a quality brand
- Prevent single points of failure bringing down your eCommerce site or grinding the warehouse to a stop
- Prepare for traffic spikes during Black Friday, sales, and big events to prevent lost revenue on key days
- Be more reliable than your competitors by preparing for small incidents all the way up to full region evacuations
Launch new products/features
- Create more bespoke shopping experiences without sacrificing the reliability of your core workloads
- Add new features and revenue streams with confidence by ensuring they are resilient to common failure modes
- Increase feature velocity by migrating your services - such as your frontend, checkout, cart, and inventory systems - to microservices
Prevent outages and mitigate incidents
- Test your disaster recovery runbooks efficiently to ensure they are up to date and minimize the amount of time your site remains unavailable
- Find the issues with your health checks, timeouts, and retries by testing them under different load and failure conditions
- Ensure that your monitoring and alerting systems are properly tuned to catch issues with your transaction flow
The cost of downtime for the top US ecommerce sites
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