How Twilio Built a Culture of Reliability

Building a culture of reliability is a priority for a lot of engineering organizations, but it's difficult to find a playbook for how to accomplish this.

In this webinar, we'll hear from Twilio's engineering leader, Tyler Wells, to understand how they've built this culture inside their organization, allowing them to reach five-nines of availability.


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About this webinar

In order to deliver a seamless experience for developers building on their platform, Twilio has developed a culture of reliability that starts in their engineering onboarding process and extends into their ongoing practices and tools. In this webinar, we'll chat with Tyler Wells, Twilio's director of engineering, who leads Twilio's Programmable Video (WebRTC) and Client SDK teams distributed across the globe to learn how we can build a similar culture in our own organizations.

Tyler is known for saying that building great software starts with customer empathy, and that it's impossible to achieve five nines without deeply understanding how your software affects your customers. This webinar will start with customer empathy as a foundation for reliability and Chaos Engineering initiatives at your company.

  • Empathy is the foundation of 99.999% availability. Learn how Twilio engineers develop empathy for their customers

  • Learn where Chaos Engineering fits into a culture of reliability, and how it helps developers code with more confidence

  • How to prioritize potential delays on the product roadmap against work that increases reliability and availability

  • How Twilio develops SLOs that win customer trust

  • Applying Twilio's definition of reliability (available + functional + resilient) in your organization

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