Security

Security is of paramount importance at Gremlin. To ensure we maintain a safe and secure environment we use a variety of industry-standard technologies and practices managed by our dedicated security team. We provide regular security awareness training to our employees in both technical and non-technical roles to ensure that security is always given utmost priority and importance. If you have any questions, concerns, or encounter any issues, please contact us at security@gremlin.com.

  • Product Security Features

    Being secure is a guiding principle behind the Gremlin product. Achieving it starts with our agile development process and use of continuous integration, which allows for quick resolution of security issues as well as functional issues; and our strict adherence to a security centric change management and incident management programs.

    • SSO

      For customers desiring more control over authentication, we support SAML 2, allowing us to integrate with many enterprise authentication systems. We also support Google OAuth2 for customers desiring to integration with Gmail or Gsuite. Don’t host your own authentication system? That’s OK, we also provide username/password based logins!

    • MFA

      Gremlin provides MFA for use with password logins. When enabled, MFA provides added security by requiring a separate rotating 6 digit code, typically via an app on your phone. This ensures that if your password were to be compromised your account would remain secure.

    • Proxy Support

      Using a proxy for your outbound network traffic? That’s just fine, the Gremlin client supports HTTP/HTTPS proxies via standard Linux methods.

    • Access Logging

      All access to the system is logged and made available to administrators in JSON or CSV format to facilitate integration with customer security monitoring systems.

  • Data Security

    Gremlin operates on the principle of least privileges. Only those with a strict business need to access data are allowed to do so, and only after signing non-disclosure agreements. We employ multiple layers of authentication and access control to ensure only those authorized to access data are allowed to do so and monitor that access in real-time, altering to suspicious activity. All data is encrypted both in transit using TLS and at rest using AES-256. Passwords are randomly seeded and hashed using SHA2 prior to encrypted storage. All customer data is logically segregated and tagged with ownership to ensure it cannot be accessed or used by unauthorized users.

  • System And Software Security

    Gremlin's systems are hosted in a secure server environment that is ISO 27001 & 27017, PCI DSS Level 1, and SOC 1 & 2 & 3 compliant and utilizes advanced security technologies that include biometric and hardware token identification. All Gremlin systems are hardened and regularly updated with the latest security patches. All systems are monitored in real-time and regularly audited to ensure they remain in compliance.

  • Auditing & Monitoring

    All systems are regularly audited by our dedicated security team at least quarterly and for systems with access to sensitive data, at least monthly and in some cases daily.

    We employ a 3rd party security auditing and penetration testing firm at least annually, or anytime there are major changes to our systems or architecture. This ensures that our internal systems and processes are performing as we believe they are.

    We employ multiple real-time monitoring system with 24/7 alerting to inform us of violations of policy as well as suspicious activity that may indicate a compromise.

  • Physical Security

    All data centers used by Gremlin are ISO 27001, SOC 1 & 2 certified. Access to facilities are restricted to authorized users via electronic means, including biometrics. All facilities are monitored by professional security staff.

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