Stop guessing about your reliability. Start proving it.

Gremlin replaces backward-looking incident metrics with forward-looking reliability scores—so your teams can see where systems will fail, fix them first, and prove the results.

Trusted by the world's most reliable companies

The Challenge

You're investing millions in reliability. Can you show it's working?

Every metric in your reliability stack—incident counts, MTTR, uptime percentages—only tells you what already went wrong. The result: strategic decisions driven by lagging data, resilience investments that go unvalidated, and gaps that only surface after an outage.

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Lagging indicators, not leading ones

MTTR and uptime tell you about past failures—not where your systems are at risk right now or where the next outage will come from.
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Resilience investments go unvalidated

Failover, redundancy, auto-scaling, DR plans—you built them, but have you tested them? The first real test is usually a production incident.
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No organizational visibility

Individual teams test individual services with no standardized comparison. Directors can't answer "which of our 200 services are most at risk?" and VPs can't tell the board reliability is improving.
The Solution

Manage reliability the way you manage everything else—with data

Gremlin is the reliability management platform that gives engineering organizations a standardized, scalable way to measure, manage, and improve the reliability of their services. Instead of waiting for incidents to tell you what's broken, Gremlin shows you what will break—and proves your fixes are working.

Measure

Confidence in every service

Gremlin tests your services, detects hidden risks, and gives each one a reliability score. For the first time, you get a forward-looking view of which services are resilient, which have unvalidated failure modes, and where the highest-risk gaps are right now.

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Reliability scores for every service, tracked over time

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Failure tests that prove your resilience mechanisms actually work

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Spots configuration drift and hidden vulnerabilities automatically

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Maps dependencies so you can see hidden failure paths

Manage

Standards across every team

Standardize reliability practices across hundreds of teams and thousands of services. Define what "good" looks like with test suites, benchmark every service against your standards, compare teams, and give executives the reporting they need to fund the right investments.

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Standardized test suites define and enforce reliability standards

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Organization-wide benchmarking and team comparison

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Executive-ready reporting that makes reliability measurable, comparable, and fundable

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Works across bare metal, on-prem, multi-cloud, and serverless

Improve

Improvement you can validate

Get specific, expertise-driven recommendations built on Gremlin's pioneering work with the world's largest enterprises. Then close the loop: track the impact of every fix, demonstrate measurable improvement, and free your teams to innovate faster—even as AI accelerates the pace of change.

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Reliability Intelligence provides targeted remediation guidance

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Continuous score tracking closes the loop between
fixing and proving

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Expertise built on pioneering work at Amazon, Netflix, and refined with the largest enterprises

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Keeps pace with AI-accelerated deployment cycles

Results

Proven at the world's most demanding enterprises

50
%
Reduction in downtime

(Major US insurer)

90
%
Reduction in
DR testing time

(Top 5 global bank)

60
Critical failure modes found

(Top 5 US bank, 100M customers)

99.99
%
Availability achieved199

on new platform migration

In high-velocity environments, reliability can't be an afterthought.
"Reliability Intelligence equips SRE and performance teams with deep, real-time insights from telemetry and trace data—enabling early detection of reliability regressions, faster root cause isolation, and proactive remediation without disrupting release velocity."

Arul Martin

Director of Performance Engineering

Sephora

Why Gremlin

Enterprise-grade from day one

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Safe for production at scale

MTTR and uptime tell you about past failures—not where your systems are at risk right now or where the next outage will come from.
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Complete infrastructure coverage

Failover, redundancy, auto-scaling, DR plans—you built them, but have you tested them? The first real test is usually a production incident.
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Proven at the largest enterprises

Individual teams test individual services with no standardized comparison. Directors can't answer "which of our 200 services are most at risk?" and VPs can't tell the board reliability is improving.
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Expert partnership model

Individual teams test individual services with no standardized comparison. Directors can't answer "which of our 200 services are most at risk?" and VPs can't tell the board reliability is improving.
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100% focused on reliability

Individual teams test individual services with no standardized comparison. Directors can't answer "which of our 200 services are most at risk?" and VPs can't tell the board reliability is improving.
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We use our own product

Individual teams test individual services with no standardized comparison. Directors can't answer "which of our 200 services are most at risk?" and VPs can't tell the board reliability is improving.
FAQ

Common questions

We're not sure we're ready for this. Is there a minimum maturity level?

This is the most common concern we hear—and it's usually backwards. Waiting until you're "ready" for reliability engineering is like waiting until you're in shape to start exercising. Gremlin is how you get there. Built-in safety mechanisms and guided onboarding ensure you can start without risk. The real risk is waiting.

Things already fail all the time. Why would we introduce more failure?

If things are already failing unpredictably, you don't have reliability—you have uncontrolled risk. Gremlin doesn't add randomness. Our approach is engineer-driven and methodical: targeted test coverage, safe execution, controlled blast radius, and a deliberate path into production.

How is Gremlin different from chaos engineering?

Chaos engineering can mean different things to different organizations, and the word "chaos" implies randomness. Gremlin takes a structured, engineer-driven approach focused on test coverage, safety, and scaling reliability practices from development through production. The goal isn't to break things randomly—it's to give you a complete, honest picture of your reliability so you can make informed decisions about where to improve.

How long does it take to see results?

Most organizations see their first reliability scores within days of deployment. Gremlin's guided test suites and automatic risk detection mean you get actionable findings immediately—not after months of configuration. Teams typically identify their first critical gaps within the first week.

How does Gremlin integrate with our existing observability and incident management tools?

Gremlin integrates with and works alongside the tools you already use—monitoring, observability, CI/CD, and incident management platforms. It adds the proactive, forward-looking layer that those tools can't provide on their own. Your existing stack tells you what happened; Gremlin shows you what will happen.