Troubleshooting Gremlin on OpenShift
This issue is most often seen with timeout errors in both Chao and Gremlin logs.
1error sending request for url (https://api.gremlin.com/v1/daemon/poll?multiple=1): operation timed out
This usually stems from network rules preventing Gremlin's access to the internet. It's important to figure out what the intended network behavior should be for Gremlin on your infrastructure with some questions:
- What other services connect to the internet within your cluster?
- Do services within your cluster rely on an HTTP proxy when connecting to the internet?
If you've reviewed the proxy requirements and determined that Gremlin does not need an HTTP proxy, but you are still unable to connect Gremlin to the internet, it's likely one or more OpenShift projects are preventing internet access with an EgressNetworkPolicy.
You can list such policies in any project with the following
1oc -n $PROJECT get egressnetworkpolicies
1NAME AGE2test 20m
If you look at the details of such a policy, you can see if network access for api.gremlin.com is denied. Here's an example of a policy which denies api.gremlin.com, because it only allows specific IP address ranges and host names while denying everything else.
1oc -n $PROJECT get egressnetworkpolicy test -o yaml
1apiVersion: network.openshift.io/v12kind: EgressNetworkPolicy3metadata:4 name: test5 namespace: test6spec:7 egress:8 - to:9 cidrSelector: 220.127.116.11/2410 type: Allow11 - to:12 dnsName: www.foo.com13 type: Allow14 - to:15 cidrSelector: 0.0.0.0/016 type: Deny
api.gremlin.com to such a
EgressNetworkPolicy will fix this problem.
1apiVersion: network.openshift.io/v12kind: EgressNetworkPolicy3metadata:4 name: test5 namespace: test6spec:7 egress:8 - to:9 cidrSelector: 18.104.22.168/2410 type: Allow11 - to:12 dnsName: www.foo.com13 type: Allow14 - to:15 dnsName: api.gremlin.com16 type: Allow17 - to:18 cidrSelector: 0.0.0.0/019 type: Deny
This issue will generate a variation of the following error:
1container details : time="2022-05-11T13:07:21Z" level=error msg="container \"2584cede1cf01e77d9d9ac8f864f99f1c155268ec1095af2bbde850e73d936a2\" does not exist"