Navigating the Reliability Minefield

Reliability doesn’t have to mean constant firefighting, long hours, and burnout. The right processes and tools can help align your team around critical reliability risks and prevent outages before they happen.

In this whitepaper, you’ll learn how to:

  • Identify and track your reliability risks
  • Prioritize fixes where they’ll have the greatest impact
  • Prove your results to your organization

It’s time to start finding and fixing your reliability risks so you spend less time fighting fires.

Includes a free spreadsheet template to help you build your own reliability tracker.

Get the Whitepaper

Thanks for requesting our Navigating The Reliability Minefield Whitepaper! Download the whitepaper and the Reliability Tracker spreadsheet template here. (A copy has also been sent to your email.)

About the Authors

Jordan Pritchard

Director of Infrastructure & Site Reliability Engineering

Michael Kehoe

Architect of reliable, scalable infrastructure

Rodney Lester

Technical Lead, Reliability Pillar of Well Architected Program

Tammy Butow

Principal SRE

Jay Holler

Manager, Site Reliability Engineering

Ramin Keene


Reliability doesn't have to be a constant battle. Get the processes and tools to avoid outages before they happen with this whitepaper.

  • Incident classification: SEV descriptions and levels, and SEV and time-to-detection (TTD) timelines

  • Organization-wide critical service monitoring, including key dashboards and KPI metrics emails

  • Service ownership and metrics for organizations maintaining a microservices architecture

  • Effective on-call principles for site reliability engineers, including rotation structure, alert threshold maintenance, and escalation practices

  • Chaos Engineering practices to identify random and unpredictable behavior in your system

  • Monitoring and metrics to detect incidents caused by self-healing systems

  • Creating a high-reliability culture by listening to people in your organization

Start finding and fixing your reliability risks so you spend less time fighting fires.

Over a decade of collective experience unleashing chaos at companies like

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Gremlin empowers you to proactively root out failure before it causes downtime. See how you can harness chaos to build resilient systems by requesting a demo of Gremlin.GET STARTED

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