Post-Incident Playbook for Building Resilience

HOW TO IMPLEMENT PRACTICES THAT PREVENT INCIDENTS

The outage is finally resolved and the incident dust has settled. So you do a postmortem, craft a plan to address the issues and deploy it. Now you can finally move on and get back to making progress on your roadmap.

At least until another outage takes your system down and the whole circus starts again.

Sound familiar?

It’s time to break the cycle of constant outages with a proactive reliability management practice built around preventative testing and risk resolution with provable results.

Find out how to use the crucial moment during a postmortem when you have leadership's attention to drive lasting change that prevents outages.

DOWNLOAD THE PLAYBOOK

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In this comprehensive playbook, you'll find out:

  • How to truly verify resilience by safely creating actual failure conditions
  • How resilience testing verifies resilience to 90% of the top outage causes
  • Why reliability needs to be tracked with forward-looking metrics
  • How to use the postmortem to propose lasting, effective change

The playbook also includes a template for building a proposal into your postmortem.

  • Incident classification: SEV descriptions and levels, and SEV and time-to-detection (TTD) timelines

  • Organization-wide critical service monitoring, including key dashboards and KPI metrics emails

  • Service ownership and metrics for organizations maintaining a microservices architecture

  • Effective on-call principles for site reliability engineers, including rotation structure, alert threshold maintenance, and escalation practices

  • Chaos Engineering practices to identify random and unpredictable behavior in your system

  • Monitoring and metrics to detect incidents caused by self-healing systems

  • Creating a high-reliability culture by listening to people in your organization

Avoid downtime. Use Gremlin to turn failure into resilience.

Gremlin empowers you to proactively root out failure before it causes downtime. See how you can harness chaos to build resilient systems by requesting a demo of Gremlin.

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