For companies such as Amazon, Dropbox, and Gremlin, the term high severity incident (SEV) signifies drops in network availability, product feature issues, data loss, revenue loss, and security risks. These high-impact bugs occur when coding, automation, testing, and other engineering practices create issues that eventually reach the customer—issues that can exist without detection for hours, days, weeks, and even years.
With this in-depth ebook, SREs, SRE managers, VPs of engineering, and CTOs will learn powerful methods for reducing MTTD through incident classification and leveling, tooling, monitoring, KPI metrics, alerting, observability, and Chaos Engineering. The authors share real-life experiences to explain how they achieved MTTD reduction results for companies including Gremlin, LinkedIn, Twitter, Amazon Web Services, Fuzzbox, and Samba TV.
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