CHAOS ENGINEERING GUIDE

Improving the Reliability of Financial Services

How do we increase development velocity to meet changing customer demands, while ensuring reliability, avoiding outages, and meeting compliance? The answer is with Chaos Engineering.

Learn how you can use Chaos Engineering to proactively increase reliability and mitigate the risk of outages, so you can stay competitive in an ever-changing market.

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What's inside?

  • An introduction to Chaos Engineering
  • How to improve reliability while reducing IT costs
  • How to mitigate the risk of system failures while increasing development velocity
  • How to proactively test for compliance and fix vulnerabilities before they become high-profile outages

With Chaos Engineering, you can confidently increase development velocity without risking system failures and outages.

In order to keep up with the rapid pace of digital transformation and provide innovative new services, teams must be able to push new changes quickly. However, legacy IT backbones, distributed system ownership, and compliance regulations can cause a bottleneck.

In this white paper, we explore how Chaos Engineering enables you to safely increase development velocity while proactively increasing reliability and mitigating risks of outages.

Over a decade of collective experience unleashing chaos at companies like

  • Improve reliability across your stack
    Test and improve the reliability of distributed systems across your environment, including cloud platforms, bare metal, containers, and Kubernetes clusters.
  • Track reliability improvements
    Centralize reliability management and reporting. Identify core services and dependencies, proactively test for reliability, track improvements, and see how reliability changes over time.
  • Avoid the costs of unreliability
    Minimize risks to revenue and brand by testing for weaknesses before they become public outages or force you to decrease velocity and add manual engineering processes.
  • Win customer trust
    Keep customers at the heart of your engineering practices. Test across every variable to uncover and address potential failure points before they disrupt customer experiences.
  • Reduce your MTTD and MTTR
    Get comfortable with various failure scenarios so in the event that the unlikely happens (and it will), you’re prepared to respond quickly and efficiently.

Traditional approaches to reliability aren't working

Reliability is table stakes, but most approaches to improving reliability at scale are broken. Fixing things faster when they break, and hoping they break less often, is a losing game. Teams driving toward reliability typically have only backward-facing metrics and lack a standards-based approach to improve it.

Reliability needs a strategy: proactive, measureable, built-in and automated.

With Gremlin’s purpose-built reliability management platform, teams can understand and improve reliability proactively–without waiting for incidents. Organizations can easily standardize and automate reliability based on industry best-practices, while accelerating software development and delivery.

SPEAK WITH A RELIABILITY EXPERT

Identify and measure reliability risks

Measure and maintain reliability of infrastructure across an organization consistently–without waiting for an outage–with the Service Reliability Score. Simply define a service, integrate your golden signals, and start running validations to get clear, easy-to-understand score in the UI based on best practices and real-world causes of outages.

Proactively improve reliability

View reliability score trends and actions taken, ignored, or expired for every service and team, so you can drive attention where it’s needed and gain confidence in your organization’s reliability posture and efforts. Increase the efficiency of SRE teams with defined reliability paths and automation.

Automatically validate resilience to common failures

Run pre-built workflows that safely and securely test against real-world issues that can impact performance, uptime, and customer experience. Once services pass the validations, automate them to ensure your systems remain reliable as they change over time. 

Gremlin has been actively validating systems for the world’s largest banks, retailers, software companies, and more since 2016.

Safely test in production

Prevent tests from running when systems are unstable. Gremlin integrates with the golden signals in your monitoring tool of choice to validate systems are working as expected, and will automatically halt and roll back validations if systems don't meet expected criteria.

An integral part of your testing framework

Define the services you care about and Gremlin will auto-detect all related processes and dependencies, giving you complete systems visibility and helping you uncover any unknowns. Identify, isolate, and validate distributed services no matter where they're running. Track your reliability practice with a full history of all validations of a service, and quickly identify and prioritize services that need attention.

Confidently run Chaos Engineering experiments

Go beyond standardized reliability scoring using Gremlin’s comprehensive fault injection library to see how systems respond to complex failure conditions. Confidently test systems reliability by thoughtfully injecting failure into services, hosts, or containers. Scale the blast radius of an experiment once you're confident in system stability and easily halt experiments should issues arise. Coordinate cross-functional experiments with the built-in GameDay Manager, and push and manage discovered issues directly into Jira.

Supported platforms

Gremlin is a cloud-native platform that runs in any environment. Gremlin supports all public cloud environments - AWS, Azure, and GCP - and runs on Linux, Windows, containerized environments like Kubernetes, and yes, bare metal too.

Enterprise-grade security and compliance

Gremlin is SOC II compliant and follows industry standard security practices.
  • Least permissions
    Gremlin runs on default Linux permissions and doesn’t require root access
  • Audit trails
    Every action on the platform is tracked for compliance
  • Secure user management
    Multi-factor authentication, Secure Single Sign On, and Role-Based Access Control (RBAC)
  • 3rd party testing
    Gremlin regularly undergoes regular security auditing by a 3rd party

Trusted by teams worldwide

Industry leaders rely on Gremlin to keep their systems available and their customer experience reliable.
Charter CommunicationsDreamworks AnimationExpediaGrubhubH‑E‑BMailChimpNABQualtricsSASShiptTargetTwilioWalmartWorkiva
Charter CommunicationsDreamworks AnimationExpediaGrubhubH‑E‑BMailChimpNABQualtricsSASShiptTargetTwilioWalmartWorkiva
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